Source: debbieweil.com
We often hear that government bureaucracy is slow to respond, difficult to deal with and frustratingly opaque. One of the major problems is that government agencies tend to be like silos; isolated and unable to effectively share information and contribute to improving the function of state government.
Back in September, we highlighted the Central Business Registry in light of our Corporation and Information Services Divisions being awarded a Digital Government Achievement Award in the Government-to-Business category. But aside from winning awards, we at the Oregon Secretary of State’s Office believe that the CBR is a tremendous example of how government agencies can create frameworks upon which they can build projects to share information and streamline their processes.
Currently, customers can log on to the CBR and complete registration with the Oregon Corporation Division, Employment Department, and the Department of Revenue. The next phase of development will bring the Department of Consumer and Business Services into the mix, further streamlining the process.
There are a couple of state agency functions, which could benefit from a Central Business Registry framework. The licensing process, for instance, could be dramatically improved by an online registry built on the same principles as the CBR. The usefulness of such a system would span across the licensing spectrum, helping construction contractors, health care professionals and especially convenience store , restaurant, taverns owners, all of whom have a vast array of licensing needs.
Making the process more fluid for customers is just one great benefit the CBR has produced. Another is the tremendous number of hours that are saved when customers use CBR. The Secretary of State saves approximately 400 hours a month, while the Department of Revenue boasts a savings of roughly 135 hours a month in processing time. These savings translate to improved services to the State’s business customers as well as savings to the agencies involved. In looking to future applications of a CBR framework, these kinds of savings could mean huge gains in productivity across State agencies.
We will be sure to highlight new developments in the CBR as they arrive.
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